Privacy Policy

Newchoicegrid ("we", "our", "us") is committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what personal information we collect, how we use and disclose it, how we store and protect it, and how you can access or correct it. By interacting with us, including via our website and related services, you acknowledge that you have read this Policy.

We may collect personal information such as your name, contact details, organisation, role, preferences, enquiry content, and website analytics data (including approximate location, device type, pages viewed, and session metrics). We collect this information directly from you (for example, when you subscribe to updates or contact us) and automatically through cookies or similar technologies for analytics and performance measurement. Where we reasonably require sensitive information for a lawful purpose, we will seek your explicit consent.

We use personal information to respond to enquiries, provide and improve our services, personalise content, conduct analytics, manage our relationship with you, and comply with legal obligations. We may disclose personal information to trusted service providers (such as hosting, email, analytics, and security vendors), professional advisors, or as required by law. Where disclosures involve recipients outside Australia, we take steps reasonably necessary to ensure that the recipient protects your information in a manner consistent with the APPs.

We store personal information in secure systems with access controls and reasonable safeguards designed to reduce risks of misuse, interference, loss, and unauthorised access, modification, or disclosure. While security measures are applied with care, the internet carries inherent risk. If a data incident occurs that is likely to result in serious harm, we will assess and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

You may request access to, or correction of, personal information we hold about you. We will respond within a reasonable timeframe and may request verification of identity. In limited circumstances permitted by law, we may decline access; if that occurs, we will provide written reasons and options available to you. You may also opt out of direct marketing at any time using the unsubscribe instructions in our communications.

Our website may contain links to internal pages such as Legal and other information about our work. This Policy applies to our website and services that we control. For third-party services integrated into our site (for example, embedded maps or analytics), we encourage you to review their privacy statements as collection practices may differ.

Cookies and similar technologies help operate essential features and support analytics. You can manage preferences in your browser settings. If you decline non-essential cookies, some features may be limited while essential functions continue to operate. See our cookie banner for choices.

If you have questions or wish to make a privacy complaint, please contact us using the details below. We will acknowledge receipt and aim to respond within 30 days. If you are unsatisfied with our response, you may contact the OAIC. Contact details: Email: newchoicegrid@gmail.com; Phone: +61438715092; Address: 22 Flinders Lane, Melbourne VIC 3000.

We may update this Policy from time to time. Changes take effect when published on our website. We indicate the effective date below to help you track updates.

Effective date: 01 May 2026